Ordering information
Know which commercial details to confirm before you order.
Origin, minimum order, samples, lead time, payment, logistics, documents, and delivery depend on the selected product, quantity, and destination.
Your quotation and order
Confirm the commercial details in writing
Your quotation, proforma invoice, purchase order, or other agreed order documents will state the terms that apply to your purchase.
| Destination market | Share the country, buyer type, and any product or document requirements for the market. |
|---|---|
| Product origin | Ask Greenway to confirm origin for the selected product and order. |
| Trade terms | Confirm the Incoterm, named place, responsibilities, and quote validity. |
| Payment | Confirm currency, payment method, timing, fees, and any approved credit terms. |
| Logistics | Confirm transport mode, pickup or delivery point, packing, pallet needs, and freight responsibility. |
| Lead time | Confirm when lead time begins, including any specification, artwork, payment, or material approval required first. |
| Documents | List the commercial, shipping, quality, or market documents required for the product and destination. |
| Contact | Use the phone or business email on this site for product, order, and follow-up questions. |
Before approving the order
Confirm product, specification, quantity, tolerance, color, printing, packing, origin, inspection, documents, delivery, and how changes will be handled.
If there is an order issue
Provide the order number, product, batch or carton reference, affected quantity, photos or video, and a clear description so Greenway can review the issue against the order terms.